★ Rated 1 out of 5

The one on the right is from my original one the only one of three now that has been right and this current replacement one I just got from you is the same messed up way as the one I sent pics and vids of already. The lid needs to have the little white hole to be able to drink properly! This is getting frustrating I need two lids that work right.

Ryan P. · Verified buyer

★★★★★ Rated 5 out of 5

Can we talk about GOOD customer service for a minute?! 👏🏼

My sons Frost Buddy water bottle broke after only about a month of use. The handle on the lid broke, so I reached out to customer service and sent them a couple of pictures.

I honestly wasn’t expecting much because, well… customer service these days can be hit or miss. 😂

But Kath at Frost Buddy responded and was SO nice! She apologized, said it wasn’t the experience they wanted for us, and immediately offered to send a replacement lid. No hassle. No arguing. No making me jump through hoops. Just, “We’ll make this right.” 🙌🏼

THAT is how you take care of your customers. ❤️

Things happen. Products can break. What really stands out is how a company handles it when they do—and Frost Buddy handled it perfectly.

So, just wanted to give a little shoutout where it’s deserved! 👏🏼

Thank you, Frost Buddy, for the awesome customer service! 💙🥶

10/10 from this mama! 🙌🏼

#FrostBuddy #CustomerService #GreatCustomerService #MomApproved #HappyCustomer #SupportGoodBusinesses #StayFrosty 🥶💙

Brooke B. · Verified buyer

★★★★★ Rated 5 out of 5

Excellent customer service! Five stars all day!

Katelyn M. · Verified buyer

★★★★★ Rated 5 out of 5

I love everything Frost Buddy. I have used their products for years. This is not different. I love it, but needed an extra for my teen son.

Emily P. · Verified buyer

★★★★★ Rated 5 out of 5

LOVE IT!!! It is absolutely adorable! It keeps my drinks super cold, travels well and is just amazing!

Jennifer C. · Verified buyer

★★★★★ Rated 5 out of 5

I drop this bottle almost daily. I have basically abused it and still love it. If I ever do break it, I will get another one

Shane D. · Verified buyer

★★★★★ Rated 5 out of 5

Our lid to one of my son’s frost buddy’s came damaged. I reached out to the Frost Buddy team & without hesitation they sent us a replacement quick, fast, & in a hurry! Very pleased with how they handled the situation especially right before school!

Iris G. · Verified buyer

★★★★★ Rated 5 out of 5

Perfect fit, fast shipping

Xiaoling R. · Verified buyer